Studio Dénoue pieces are made to order for you; if you are unsatisfied with your purchase, please contact us as soon as possible via email at email@example.com.
We offer exchanges in case the piece(s) arrives damaged, or if you need a different size. Due to the intimate nature of these garments, pieces must be returned unworn. If you need to exchange your Studio Dénoue purchase, please inform us via email at firstname.lastname@example.org within fourteen (14) days of receiving your order. Exchanges will be processed and the new piece(s) shipped within 1-3 weeks.
Customers in the European Union have a right to withdrawal and have fourteen (14) days to exercise this right from the purchase date. You must inform us electronically at email@example.com of your intent to exercise this right. Beyond this, we do not offer refunds on Studio Dénoue products.
Customer is responsible for return shipping costs. Items to be exchanged can be sent to Auguste van Ooststraat 34, 9050 Gentbrugge, Belgium. We will cover the shipping costs to send the exchanged piece back to you.